Saturday, 25 October 2008
Customers always try to pull one over you. I had a call this morning from our transfer agent who said that there were 5 customers trying to get into a private car that I had booked for 3. With private transfers you pay for the number of people (1-3 is one price 4-6 another etc..) These customers had a mini van since they were bringing a portable wheel chair on holiday with them.
I called the driver who did not speak English and had no idea what was going on. I asked to speak with the guests:
L: Hello, it's Leanne calling from here in Rome. The driver has told me there are 5 people trying to get into your taxi but you booked as a party of 3 - is this correct?
Umm..well..yes. But you see my sister in law and her baby decided to come, so we thought we could just fit them in.
L: I'm sorry but you can't do that. You have only paid to transport 3 people.
I know but the baby is small. There is plenty of room!
L: I'm sorry but there is only room since we had to order a larger car to hold the wheel chair. You will have to tell your sister in law to get a public taxi.
Tour guide Leanne was in no mood to be messed with this morning! She was stern, she was busy, and she rang the hotel to make sure they do not let more then 3 people into the room. So the customers think they can be furbi, that they can be sly...but she's one step ahead of them.
Now to try to find some missing bag left on a Virgin Atlantic flight from New York to London... Yes I know we are in Rome, but these stupid customers decided to wait a few days until reporting that they had left a small black bag on the plane.