The other day I went to the bank. They open for one hour in the afternoon from 2.30-3.30pm. I arrived at 2.30 on the dot hoping to be quick. I was there to pick up my payment for working as part of the government scheme in the public school. The payment was only 5 months late.
So here I was at 2.31pm and when I approached the desk the man told me that the computers weren't switched on yet and that I'd have to come back in 15 minutes. I decided to wait. Finally, 15 minutes into a 1 hour opening the computers are up and running. Whilst the man is processing my information the phone by his side rings. He picks it up then drops it back down while laughing at me. 'oh! the call dropped out!'
I was shocked although I didn't say anything. Ok, I am sure people hang up the phones all the time in other countries, but the fact that he did it in front of me, like it was some funny joke. If you aren't going to do your job then at least be discreet about it.
Customer service is not a word in the Italian dictionary. I have many, many more stories like this one.