Monday, 10 October 2011

Italian customer service

The other day I went to the bank. They open for one hour in the afternoon from 2.30-3.30pm. I arrived at 2.30 on the dot hoping to be quick. I was there to pick up my payment for working as part of the government scheme in the public school. The payment was only 5 months late.

So here I was at 2.31pm and when I approached the desk the man told me that the computers weren't switched on yet and that I'd have to come back in 15 minutes. I decided to wait. Finally, 15 minutes into a 1 hour opening the computers are up and running. Whilst the man is processing my information the phone by his side rings. He picks it up then drops it back down while laughing at me. 'oh! the call dropped out!'

I was shocked although I didn't say anything. Ok, I am sure people hang up the phones all the time in other countries, but the fact that he did it in front of me, like it was some funny joke. If you aren't going to do your job then at least be discreet about it.

Customer service is not a word in the Italian dictionary. I have many, many more stories like this one.


Anonymous said...

Hello Leanne,

I'm sorry you and family can not make it in Calabria. Before you go I'd like to ask you about one topic about Australia whose I can not find info.

In Italy there is a national health system which allows us to be cured without expenses ( tickets aside) when we get sick, need medicines and go to hospital for emergency or degency.

A part of our wage is automatically deducted to cover for those of us (italians) who need health assistance.

I can say our national health system is among the best in the world ( it's known and published in international magazines). Here in the North it tends to be better than in the South in terms of satisfaction. Episodes of malasanità are frequent worldwide so I would skip on that as a "bad factor".

I'm wondering how australia NHS works. Is it more expensive than ours ?

Any information is appreciated.



Leanne was in Italy now in Australia said...

Hi Giorgio,

Italy does have a great healthcare system, meaning that in theory it is great but here in Calabria in reality it is not so great. I have heard that up north it works much better. I have unfortunatly had lots of hospital and doctor experience here, more then most so I know. Here they are closing hospitals every second so much so that Cosenza hospital is over full and they have limited beds.

Answering your question Australia has a free health care system too. If services aren't free then you pay a percentage, but normally quite low. This is the public system. Like here to make appointments the waiting time can be long. Heaps of people choose to have private health insurance so they pay a year fee and can go to private hospitals, choose their docotors and surgeons etc...

Hope this helps. Type in Australian healthcare or Medicare and see what you come up with. Look in English. Let me know if you have other questions.